We want your squishies to reach you quickly and safely. Here's everything you need to know about how, when, and where we ship.
1. Processing Time
Orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays). During new drops and sale periods, processing may take slightly longer — we'll always email you when your order is on its way.
2. Shipping Times & Costs
Estimated delivery times after processing:
Delivery times are estimates and may vary based on your location, carrier delays, and customs. These rates are a starting template — adjust them to match your real carrier pricing.
3. Order Tracking
Once your order ships, we'll email you a tracking number and link. Please allow up to 48 hours for tracking to update after you receive it.
4. International Shipping
- We ship to most countries worldwide.
- Import duties, taxes, and customs fees are the customer's responsibility and are not included at checkout.
- International delivery times vary by destination and local customs processing.
5. Wrong Address & Failed Delivery
Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect address or a missed delivery, we'll reach out to arrange reshipment; additional shipping fees may apply.
6. Lost or Damaged Packages
If your order arrives damaged or doesn't arrive at all, contact us within 14 days of the expected delivery date and we'll make it right.
7. Need Help?
This template is provided for convenience. Please confirm all times, rates, and carriers with your fulfillment provider before publishing.