1. Our Return Window
You have 30 days from the delivery date to request a return or exchange. To be eligible, items should be in their original condition and packaging where possible.
2. How To Start a Return
- Email [email protected] with your order number and the item(s) you'd like to return.
- We'll reply with return instructions and the return address.
- Ship the item back to us and keep your tracking number.
- Once we receive and inspect it, we'll process your refund or exchange.
3. Refunds
Approved refunds are issued to your original payment method within 5–10 business days of us receiving your return. Depending on your bank, it may take a few extra days to appear on your statement.
4. Exchanges
Want a different color or style? Let us know and we'll help you swap it. If the new item costs more, we'll send a quick payment link for the difference.
5. Return Shipping
- If the return is due to our error or a damaged/defective item, we cover return shipping.
- For change-of-mind returns, the customer is responsible for return shipping costs.
- Original shipping charges are non-refundable unless the item was faulty.
6. Damaged or Wrong Items
If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery with a photo and your order number. We'll send a replacement or full refund — no return shipping needed in most cases.
7. Non-Returnable Items
For hygiene and safety reasons, clearance items marked "final sale" and free gifts are not eligible for return. Any exceptions will be noted on the product page.
8. Need Help?
This template is provided for convenience and should be reviewed to match your local consumer-protection laws before going live.